Fire, Police, Ambulance Phone: 911

In an emergency call 9-1-1

In an emergency seconds count! When police, fire, or medical emergencies occur, call 9-1-1. Trained emergency call takers will provide you with the information and assistance you need.

When should you call 9-1-1? Call 9-1-1 during any emergency where people or property are at risk.

What you should know when dialing 9-1-1

  • at home, you can dial 9-1-1 direct

  • at a business or other location, you may need to dial an outside line before dialing 9-1-1

  • at a pay phone, dial 9-1-1, the call is free

  • when using a cellular phone be prepared to give the exact location of the emergency, the call is free

  • for TTY access (Telephone Device for the Deaf) press the spacebar announcer key repeatedly until a response is received

  • if the caller does not speak English, they must stay on the line while the call taker contacts our telephone translations service.

What you can do to help 9-1-1 help you! Remain calm and speak clearly. Identify which emergency service you require (police, fire, or ambulance) and be prepared to provide the following information:

  • a description of what is happening

  • the location

  • your name, address and telephone number

Please remain on the line to provide additional information if requested to do so by the call taker.

DO NOT HANG UP UNTIL THE CALL TAKER TELLS YOU TO DO SO. Remember, it is important to have your house numbers visible from the street. This will assist emergency personnel in finding you as quickly as possible.

Important Phone Numbers

Info-Santé 811


The Info-Santé is a free and confidential service that allows you to contact a health care professional about non-urgent problems by telephone 24 hours a day, 7 days a week.  It offers answers to common health questions and directs users to the right service in the health and social services network.

Quebec Poison Control Center

Phone: 1-800-463-5060

The Poison Control Center of Quebec responds to the public and health professionals confronted with an emergency poisoning. It provides emergency telephone service, toll free, 24 hours 24, 7 days per week.

A team of nurses and doctors specializing in emergency poisoning situations respond to your call and may:

  • Instruct you on how to immediately treat someone who has been poisoned.

  • Provide information to health professionals on the effects of acute poisoning and recommended treatments.

  • Provide information to prevent poisoning.

210 - 2285 Av Francis-Hughes, Laval, QC, H7S 1N5, Canada

Toll free: 1 877 777-0790

Phone: 514-382-0790

Fax: 450-667-5289

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